Refund policy

Return & Refund Policy

Last updated: 2026

At Bearvia, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day free return policy from the date your order is delivered.

To qualify for a return:

  • Items must be unused and in their original condition.
  • Products should be returned in the original packaging whenever possible.
  • Proof of purchase or order confirmation is required.
  • Items showing signs of misuse, intentional damage, or unauthorized modifications may not qualify.

Free Returns

We proudly provide free return shipping worldwide for eligible returns.

Please contact our support team before sending your package so we can provide return instructions.

Refund Process

Once your returned item arrives and passes inspection:

  • Your refund will be approved.
  • The refund will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

We'll quickly arrange a replacement or full refund at no additional cost.

Order Cancellation

Orders may be canceled before they have entered processing or shipment.

If your order has already shipped, please wait until delivery and initiate a return.

Non-Returnable Items

The following may not be eligible:

  • Used or heavily damaged products caused by customers
  • Items missing essential parts
  • Products returned outside the 30-day return window

For assistance, contact:

Email: support@Bearvia.site